Which carrier will you send my order on and how much is it?
For full information, please see our Delivery page. Where is my order?
When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number. Please track your order directly with the relevant link below.
DPD
DHL
FedEx
Royal Mail
Air Courier
If you have not received a confirmation email, please contact our Customer Services team. It says my delivery has been left with a neighbour
Occasionally our couriers make the decision to leave your package with a neighbour to avoid it going to the nearest sorting office. Please check in with your nearest neighbours, and if you are unsuccessful, please contact our Customer Services team and we will resolve this for you. This is a gift and I would like it to be a surprise. What does you outer packaging look like?
All online orders are lovingly packed and dispatched in our beautiful pink branded box, tied with black ribbon. We dispatch orders in an anonymous and discreet box with your address label. Nowhere does it state Agent Provocateur on the outer packaging. The courier has contacted me regarding customs clearance
If your order is shipping outside of the UK or US then the courier may be in touch to request further information for customs purposes. This information can include but is not exclusive to NI, PID or passport information. Will I have to pay import duties?
You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.